We are proud of our products and confident that you’ll love them. If you aren’t 100% satisfied, we are happy to provide a refund for up to two bottles, including return shipping. Our money back guarantee is limited to two bottles per customer and is only available for purchases made through Nadamato.com.

To request a refund under our guarantee, email [email protected] with your order number and we’ll reply with return instructions.

If your order arrives damaged, leaking, spoiled, or is not what you ordered, contact us within 7 days of delivery at [email protected] with:

• Your order number.
• A short description of the problem.
• Photos of the affected products and packaging.

Once we review your request we will send a replacement or issue a refund to your original payment method, whichever you prefer. Please do not discard the products or packaging until we have responded, as the carrier may require them for a claim.

If tracking shows your package as delivered but you have not received it, check with neighbors and your carrier first, then contact us within 7 days of the delivery date. If a package is confirmed lost in transit, we will replace it or refund your order.

We start preparing orders quickly. If you need to change or cancel an order, email us as soon as possible. We will do our best to help, but we cannot change or cancel an order once it has shipped.

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear on your statement.

For any questions about your order, email [email protected] and include your order number so we can help quickly.