Last updated September 19, 2026
We want every jar and bottle to arrive the way we made it. Because our products are food items, we are unable to accept returns, but we will make it right if something goes wrong with your order.
Damaged, spoiled, or incorrect orders
If your order arrives damaged, leaking, spoiled, or is not what you ordered, contact us within 7 days of delivery at [email protected] with:
- Your order number.
- A short description of the problem.
- Photos of the affected products and packaging.
Once we review your request we will send a replacement or issue a refund to your original payment method, whichever you prefer. Please do not discard the products or packaging until we have responded, as the carrier may require them for a claim.
Lost or undelivered packages
If tracking shows your package as delivered but you have not received it, check with neighbors and your carrier first, then contact us within 7 days of the delivery date. If a package is confirmed lost in transit, we will replace it or refund your order.
Order changes and cancellations
We start preparing orders quickly. If you need to change or cancel an order, email us as soon as possible. We will do our best to help, but we cannot change or cancel an order once it has shipped.
Refund timing
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear on your statement.
Contact
For any questions about your order, email [email protected] and include your order number so we can help quickly.